General fans are available for exchange or refund within 14 days of receiving the item, buyer to pay return shipping. If there is a defect with the item, you must give notice (including photos of defect) within 3 days of receiving the item for a replacement.
Customized fans are non-refundable, non-exchangeable. If there is a defect with the item, you must give notice (including photos of defect) within 3 days of receiving the item for a replacement.